Is it easy to change my broadband?
Switching broadband providers has become a simpler process thanks to Ofcom’s “one-touch switch” system. This system places the responsibility for switching broadband or landline services entirely in the hands of the new service provider, which makes it easier for customers to switch between companies that use the Openreach telecommunications network. Currently, over 200 broadband suppliers utilize the Openreach network, including BT, Sky, TalkTalk, Plusnet, and EE.
However, companies like Virgin Media, FibreNation, Hyperoptic, City Fibre, Community Fibre, and Gigaclear operate their own fiber networks, and customers must coordinate the start and end of their service with these providers. To ensure a smooth transition, it may be wise to arrange for a slight overlap in service. Ofcom has announced that by April 2023, it will implement the same one-touch switch process for all broadband networks, making it much simpler and quicker to switch between providers. In some cases, the switch process could take as little as one day, with compensation given if the process takes longer.
A brief guide on how to switch broadband providers
Here is a brief guide on how to switch broadband provider in 5 easy steps:
- Check your current contract – Before switching, make sure to check your current contract and whether there are any early termination fees or cancellation charges.
- Compare broadband deals – Research various broadband providers and compare their deals. Look for factors such as speed, cost, data limits, and contract length.
- Check availability – Ensure that the broadband provider you’re interested in is available in your area.
- Place an order – Once you’ve found a suitable broadband provider, place an order with them. They will guide you through the process of switching and any necessary installation.
- Notify your current provider – Inform your current provider of your decision to switch and arrange a cancellation date. Make sure to return any equipment they may have provided you with.
It’s important to note that some broadband providers offer incentives such as cashback or free gifts to entice customers to switch. However, make sure to read the terms and conditions carefully and be aware of any potential hidden costs.